takbet's Privacy Policy

1 Definitions and Scope

This privacy policy applies to all services of the takbet platform. Here, "takbet", "we", "our", or "platform" refers to the takbetapp.cam website and its associated mobile applications. "User", "you", or "your" refers to any person who has registered with takbet or is using the platform without registration.

"Personal data" means any information from which a person can be directly or indirectly identified — such as name, mobile number, email address, national identity card details, or financial transaction records.

This policy applies only to takbet's own services. It does not apply to third-party websites or services, as those have their own privacy policies. Before using our services, you should read our Terms and Conditions, as both documents together form the basis of the agreement between you and us.

2 Data Collection

takbet collects user data in several ways. The collected data can be grouped into three main categories:

2.1 Registration Data

Information you provide when creating an account is collected. This includes:

• Full name and date of birth
• Active mobile number and email address
• Password (stored in encrypted form)
• National identity card or approved ID details (for identity verification)
• Contact address

2.2 Transaction Data

Relevant information is automatically recorded at the time of each financial transaction. This category includes details of the payment method used for deposits or withdrawals (such as bKash, Nagad, Rocket, Upay, or bank transfer details), the transaction amount and time, and the transaction reference number.

2.3 Automatically Collected Data

Some data is collected automatically while using the platform, such as IP address, device type and operating system, browser information, session duration, and details of pages visited on the platform.

3 Use of Data

takbet uses collected data only for the purposes listed below. We do not use any data for unauthorised or unrelated purposes.

3.1 Service Operation and Improvement

• Completing account registration and identity verification
• Processing deposits and withdrawals and ensuring transaction security
• Providing bonuses and promotional offers and managing the VIP programme
• Identifying and resolving technical issues on the platform
• Evaluating the relevance of new features and games

3.2 Security and Fraud Prevention

• Detecting suspicious transactions or account activity
• Preventing multiple accounts or fraudulent activity
• Taking measures against cybersecurity threats

3.3 Communication and Support

Data is used to communicate with you on important service-related matters. This includes account security alerts, transaction confirmations, and providing our 24/7 live chat and email support.

4 Data Storage and Security

takbet takes industry-standard technical and administrative measures to keep user data secure.

4.1 Encryption and SSL

The platform uses SSL (Secure Socket Layer) technology, which encrypts data transferred between your browser and our servers. Sensitive data including passwords is always stored in hashed form — it is never kept as plain text under any circumstances.

4.2 Data Retention Period

Data is retained for as long as the account is active and for the period required to meet applicable legal obligations afterwards. Financial transaction records are kept for the period specified under the relevant regulations. When an account is closed, that data is securely deleted after the designated period.

4.3 Access Controls

Among takbet's staff, access to user data is granted only to those who need it for a specific task. All staff are bound by strict confidentiality agreements and receive regular security training.

5 Sharing Data with Third Parties

takbet never sells or rents your personal data to third parties for commercial purposes. However, limited data may be shared in specific circumstances:

5.1 Payment Processors

The necessary financial data is shared with bKash, Nagad, Rocket, Upay, and associated banks to complete deposit and withdrawal transactions. This data is used solely for processing transactions, and payment providers are governed by their own privacy policies.

5.2 Technology and Game Providers

Various game studios including Evolution, Pragmatic Play Live, PG Soft, and JILI provide technical services to run games on our platform. Only the minimum data necessary to provide services is shared with these providers.

5.3 Legal Obligations

We may be required to provide data to the relevant authorities to comply with a court order or the applicable laws and regulations of Bangladesh. In such cases, we provide only the information that is legally required.

6 Cookies and Tracking

Cookies are used on the takbet website. Cookies are small text files stored in your browser that help improve the user experience on the platform.

6.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and ensure security. Without these cookies, the platform will not function properly.
• Functional cookies: Used to remember your preferred language, display settings, and other personalised settings.
• Analytics cookies: Collect anonymous data to understand which parts of the platform are used most, helping to improve the quality of the service.

6.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may prevent login or some core services from working correctly.

7 User Rights

Every user registered with takbet has the following rights regarding their personal data:

7.1 Right to Access

You may request at any time to know what data takbet holds about you. Upon request to our support team, a summary of that data will be provided within a set timeframe.

7.2 Right to Correction

If any information in your account is incorrect, you may request that it be corrected. General details such as name, contact information, or address may also be changed from your account settings.

7.3 Account Closure Request

If you wish to stop using takbet, you may request account closure. In this case, your data will be securely deleted after applicable legal obligations have been fulfilled. For more information on responsible gaming, detailed information is available on our Responsible Gaming page.

7.4 Objection to Data Processing

You may object to your data being used for marketing or promotional communications. After receiving such a request, the use of your data for that specific purpose will be stopped.

8 Protection of Minors

takbet strictly prohibits account registration by anyone under the age of 21. Date of birth is verified at registration, and identity documents may be requested to confirm age if necessary.

If it comes to our attention that a minor has created an account by misrepresenting their information, that account will be closed immediately and the associated data will be deleted. Our platform is operated for users aged 21 and above only (21+).

If parents believe their minor child is using the platform, they are requested to notify our support team immediately.

9 Policy Changes

takbet reserves the right to change or update this privacy policy as needed. Certain parts of the policy may change due to expansion of services, addition of new technology, or legal changes.

If any significant changes are made, you will be notified via your registered email address or through the platform. Continued use of the platform after changes are made will be taken to mean that you have accepted the new policy.

The latest effective date of this policy is displayed at the top of the page. Previous versions are retained and may be provided upon request. To learn more about us, you may visit our About Us page.

10 Contact

If you have any questions about this privacy policy or any requests regarding your data, please contact the takbet support team. Our support service is available in both Bengali and English, seven days a week, twenty-four hours a day.

For general questions, you can visit our FAQ section, where answers to many commonly asked questions can be found.